What's the Other Half of Violent Communication?

Many people are so afraid of this tiny, little two er word no. We want to prepare for anything that can come back at us. So what's the other half of violent communication? The other half shows us how to make empatic connection with what's alive in the other person and what would make life more wonderful for the other person. Ampathy is a special kind of understanding. It's not an understanding of the head where we just mentally understand what another person says but something far deeper and more precious than that.