4min chapter

Planet Money cover image

The hidden world behind your new "banking" app

Planet Money

CHAPTER

Chaos in Customer Banking

This chapter explores the turmoil surrounding YADA and Synapse, focusing on their failure to manage customer deposits and bonuses properly, leading to significant access issues for users. It examines the ethical implications of centralized funding and regulatory compliance while highlighting user frustrations with banking apps and insights from a regulatory expert.

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