How to Listen Effectively in Conflict

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Heather says the biggest thing is seeking, going in with curiosity. If you feel yourself like in it, remove yourself from it for the moment or totally table that discussion for later if you can. "Active listening is a gift and our presence and undivided attention for people is the biggest gift we can give them," she says.

Heather Younger shares the simple steps anyone can take to help others feel heard and valued.

— YOU’LL LEARN —

1) Why others feel like we aren't listening—even when we are

2) The wrong and right way to paraphrase what you heard

3) How to keep your patience when things get heated

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— ABOUT HEATHER —

Heather R. Younger is the founder and CEO of Employee Fanatix. She is an international keynote speaker, host of the “Leadership with Heart” podcast, and a workplace culture, employee engagement and diversity, equity and inclusion consultant. Heather has a law degree from the University of Colorado Boulder. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership.

• Book: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

• LinkedIn: Heather Younger

— RESOURCES MENTIONED IN THE SHOW —

• Book: Developing the Leader Within You by John Maxwell

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