SaaStr 636: Extreme Product Design: Building Things People Actually Use with Stripe CTO David Singleton
The Official SaaStr Podcast: SaaS | Founders | Investors
00:00
Building a Feedback Loop for Product Development and Product Integration
In the early days, every API error on Stripe would trigger an email to our CEO's inbox. Nowadays, we can often get quick and often extremely valuable feedback just by asking questions on Twitter. This kind of high-touch engagement builds trust. It helps us identify users who have uniquely interesting feedback to give.
Play episode from 20:24
Transcript
