Exit Interviews Can Help You Understand Why People Are Quitting

The optimal turnover rate is not zero. Research reveals that when people leave, it can disrupt groupthink and open up access to fresh ideas. Too much turnover has a high price for organizations. It can erode productivity, creativity, community and culture. If you want to retain people, check in with them before they're ready to quit. Ask why they've decided to stick around and what would keep them in the future.