Are We Sacrificing Our Daily Jobs for the Return We Expect?

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Chris: I feel like the general mentality in america, especially as it relates to our companies, is the customers always right. So if you look at things like amazon, right, constantly adapting to better serve the customer,. And companies are making more money than ever before. It makes me wonder, is it all at the expense of the employee? Chris: Are we sacrificing our daily jobs for the return we expect elsewherean excellent question, chris.

Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. Until recently, he chaired the Advanced Management Program, the flagship senior leader executive program, at the school.

Ranjay's book is available now: Deep Purpose: The Heart and Soul of High-Performance Companies.

Learn more about Ranjay at: ranjaygulati.com.

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