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Soho House Founder: How I Built The World’s Most Exclusive Club: Nick Jones
The Diary Of A CEO with Steven Bartlett
Listening to Feedback Is Super Important
i was very romantic about this hypothesis, about the way that i thought my custom s would behave. And i spent too long not listening to their feedback. That was pretty fatal. You can only get better by getting really honest feedback. I'm lucky now because i have members whoe all have my email address,. If they're not happy, they they me. So i think listening to feedback is super, superimportant.
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