Are You Keeping Your Users Connected?

Dreven: As the company scaled a you couldn't go sit on everyone's couch, or listening to every customer's support call. But were you guys actively doing like user research, like physically talking to people throughout this processor? Did it become more data? Dreven am anevrything the too, necessarily, evenat odds with each other. "Some of our most insiteful, i think, pro work that we did was from js," he says.