Busting the 4 Myths of Microsoft Support with Mary Jo Foley & Mike Jones
Modern CTO
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Microsoft's AI Investment and Support Transformation
This chapter delves into Microsoft's $80 billion investment in AI infrastructure, emphasizing the impact on IT support and the adaptation required by partners to remain competitive. It also explores innovative AI-driven solutions, including a knowledge lake and an agentic support agent, that promise to reshape customer support dynamics.
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