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What role can SaaS founders play in effective customer success?

SaaS Builder Podcast

CHAPTER

Navigating the Shift from Founder-Led Sales to a Scalable Sales Team

This chapter examines the shift SaaS founders face when transitioning from direct sales to creating a dedicated sales team. It emphasizes the importance of customer dynamics, cohort renewal rates, and key metrics for achieving product-market fit and long-term success.

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