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Opher Yom-Tov 'Designing Futures: The Journey of the World's First Chief Design Officer at ANZ Bank'

The Human Centered Design Podcast (Premium)

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Evolution of the Chief Design Officer Role

This chapter explores the transformation of the Chief Design Officer role at ANZ Bank, discussing the initial focus on embedding human-centered design and improving customer experiences. It highlights the importance of a multifaceted approach, showcase projects, collaboration with external agencies, and the ability to discern good design.

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