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4min chapter
519: Bain & Company's Partner Rob Markey on Customer Strategy, Customer Loyalty and Retention (Strategy Skills classics)
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
Rebuilding Trust: The Art of Customer Recovery
This chapter focuses on the essential strategies for restoring customer trust following a major issue affecting clients. It underscores the importance of sincere engagement and the mindset of continuous improvement in fostering loyalty and repairing relationships.
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