10. On Delight, Emotion, and UX - Flipping the Script with UX Specialists Therese Fessenden & Rachel Krause
NN/G UX Podcast
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The Importance of Perspective Taking
perspective taking is not a great strategy for building empathy. Instead, talk to as many human beings as you can and see how they feel. Shaa: Users are an endless well of interesting surprisesit certainly makes my job fun.
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Transcript
