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4min chapter
Paul Jarvis: gaining freedom by building an indie business
Build Your SaaS
The Importance of Care in Customer Service
I think care is still the number one feature of any software. I actually do care when we mess up, like I it makes me feel bad. And that's what you're competing against with Google analytics. Like they just don't care. That's part of our advantages as indie founders is if you care,. It's really hard to combat that.
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