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SE4 EP25: Clean Origin is a D2C Brand Disrupting the Jewellery Industry with Lab-Grown Diamonds

2X eCommerce Podcast

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How to Apply Empathy to Your Business

Jollic Zander: Empathy is at the top of your funnel. You know, you're already been empathetic to one people. There's that empathy going down to your return policy. And there's there's the empathy again the 100 day return where you pay shipping. That is so important because if you look at successes like Amazon, that is, that's one of the core tenants of Amazon's,. you know, growth and the reason why I'm shopping Amazon.

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