2min chapter

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20VC: Top Three Lessons from Working with Jeff Bezos for 23 Years at Amazon, How the Best Leader Hire, Fire, Prioritise and Make Decisions & How to Be Responsible for 1M Employees and Be a Rockstar Husband and Father with Dave Clark @ Flexport

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

CHAPTER

The Importance of Customer Centricity at Amazon

The transition from operated to bureaucratic politician almost I think it started changing for me a lot probably around 2015 or 16 when I took over leading the global ops team. What do you learn at Amazon then that you've not taken to Flexport and what did you learn about Amazon that you have take to Flexport? It's really these tension points to where you could choose and the customer wouldn't know the difference are it would be equal to what competitors do. You can do something something that look better for the customer but it's gonna cost you not.

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