Free airport lounge access helped sell more credit cards. Now its come to bite banks
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The Cost of Free Lounge Access
Domestic air traffic has risen by almost 60% to 10 million people in February 2023. This increase in the number of air travelers, specially post-pandemic, means credit card holders are over using their lounge access. In 2019 and 2020, many banks switched to footing most of the bill for offering airport lounges as a premium book. India's largest private lender, Aishay F.C. Bangdoh, increased its free lounge access from 18 to 50 for non-premium credit card holders. But just a few months later, it went back to offering only 18.
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