E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023
THE ECOMMERCE EDGE Podcast with Jason Greenwood
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How to Scale Your D2C Business
Jess: I think it's taken some time to realize that D2C is just a channel, right? It's not the whole business. Just do you as a brand like being different is actually also a good thing. And knowing when to scale, we've heard a lot of horror stories about wanting to develop all of these wholesale relationships and then not being able to fulfill them. So obviously make sure that you don't run your own cost into the ground. Jess: Building a SaaS platform is bloody hard work but I'm really impressed with what you guys have built over at Wonderment.
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