Navigating AI Impact on Industries and Companies

The chapter explores the uncertainties and risks of AI integration in various industries, discussing potential disruptions in sectors like transport, call centers, legal discovery, and bookkeeping. It highlights contrasting perspectives on how businesses may benefit or suffer from AI innovations, emphasizing the need for quality management to navigate the evolving AI landscape. The conversation stresses the importance of adapting to new technologies, reflecting on past examples and cautioning against blindly following trends.