The Importance of Positive Intentions

"It would be really easy for me to jump to negative like, oh, he's more worried about his listeners than he is about me," she says. "I turn what could have been a high conflict conversation into one where the client was super eager to hear how I did all that research." If you don't know why this might feel awkward, try it: "Just try it. You'll be it's a Jedi maneuver. It works"