How to Use Social Knowledge and Conversation to Generate Knowledge

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The idea of social knowledge and conversation, getting in a way upvoted, then vetted, then published is a really great way of generating new knowledge. The beauty of a public forum like this is that you actually get to act on it and make it better. And I think that's been particularly useful for our client advisor site, right? Because part of the appeal there from our clients is that we as their trusted immigration service provider kind of get to shape the narrative for their clients.

Enterprise Knowledge CEO Zach Wahl speaks with Katie Stone, Director of Knowledge Management at Berry Appleman & Leiden LLP (BAL). BAL is a global firm singularly focused on meeting the immigration challenges of corporate clients around the world. The BAL Knowledge Management team researches, creates, and maintains this content and these process work flows in our proprietary legal database and utilizes first-to-market technologies such as AI and RPA to enhance the user experience.

In their conversation, Zach and Katie discusses how BAL handles Knowledge Management. They also talk about the importance of networking, attending conferences, and becoming a speaker for those looking to grow in the field of KM. Katie suggests that individuals should develop a clear and concise elevator pitch to explain what knowledge management means to them and how it adds value to their organization. She also emphasizes the importance of documenting everything that the KM team does and using metrics to demonstrate its value to stakeholders within the organization.

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