How to Have a Conversation With a Client

Kwame: Just have that conversation actually bring it up. How often do we take the time to do that? They don't do it. I've seen so many conversations go badly because people already had a dispute. And they entered with mismatched expectations and suddenly, dispute is compounded. If you had done just a little bit of simple, it's not complicated. You know, just simple front end. Hey, here's what we're going to try to do, right? Are we good with that? "I'm glad I'm not the only one," Kwame says about his podcast being like therapy.

Play episode from 31:18

Transcript

Episode notes

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app