12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)
NN/g UX Podcast
Introduction
i spoke to cara pernice, senior ice president at neilson norman group. We talked about how to manage research processes and insights so that they actually impact the designs we are working on. Cara: I did something really strange for these days, which we my family came over. And i started crying when they had a birthday cake,. Cause i was like, it's been so long since we've got together like that.
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