Building trust with AI by showing your work

In this episode, we’re addressing one of the biggest challenges current eng leaders are facing – balancing yesterday’s constraints with tomorrow’s potential! Chrystal Henke Ball (VP of Engineering @ Yahoo) shares insights on why it’s important to constantly challenge your assumptions and how vision can sometimes work as a bottleneck for your organization. We dissect how the traditional product lifecycle is evolving to become more fluid and what that means for the collaborative relationship between product, eng, and design. Additionally, Chrystal defines grit, why it’s important for leaders to model it, and strategies for cultivating the trait within your eng team in order to move past short-term challenges and focus on long-term goals!

ABOUT CHRYSTAL HENKE BALL

Chrystal Henke Ball a seasoned engineering leader, currently serving as VP of Engineering at Yahoo, where she leverages her experience to accelerate product development across core products such as Yahoo.com and the Yahoo News app. Prior to Yahoo, she led engineering organizations at Google Search, Pandora, Pachama, and Arcadis, building highly available systems, guiding architectural transitions, spearheading novel solutions, and delivering delightful user experiences. Chrystal excels at designing purpose-driven, scalable architectures, streamlining development processes, and mentoring teams to work effectively and openly together.

ToolHive Unlocks the Full Value of MCP & Your AI Agents

So you’ve invested in AI agents for code generation, but they’re limited to experiments or even stuck on the shelf. To do real, valuable work, those AI agents need access to your data and systems.

ToolHive helps you confidently connect the pieces by making it simple and secure for you to use the Model Context Protocol (MCP).

ToolHive includes a pre-vetted registry of MCP servers, containerizes every MCP server for consistency and leans on built-in security to keep your secrets safe.

Leaders trust ToolHive to put MCP into production and put their AI agents to work.

ToolHive is open source, so get started for free at toolhive.dev

SHOW NOTES:

• Navigating the challenge of balancing constraint vs. innovation (3:05)
• Considerations for balancing current capabilities w/ your roadmap to change (4:34)
• Frameworks for categorizing what’s fixed vs. in flux to aid decision-making (6:14)
• Conversation points for checking your assumptions (7:36)
• The new leadership challenge: vision as a bottleneck (14:45)
• Evolving feedback loops to address a more fluid product lifecycle (19:43)
• Defining product vision in today’s fast-paced, fluid landscape (23:57)
• Defining grit as an essential trait & ways to cultivate it as an eng leader (31:57)
• Building AI-incorporated products with trust as a foundational principle (40:46)
• Rapid fire questions (43:01)

LINKS AND RESOURCES

• Talking to Strangers: What We Should Know About the People We Don't Know - Malcolm Gladwell, host of the podcast Revisionist History and author of the #1 New York Times bestseller Outliers, offers a powerful examination of our interactions with strangers -- and why they often go wrong.
• Terrestrials - A show for people of all ages that explores the strangeness that exists right here on Earth. In each episode, host Lulu Miller (co-host of Radiolab) will introduce you to a creature or earthly phenomenon that will defy your expectations of how nature is supposed to work. Along the way, you'll encounter a chorus of experts, including scientists, surfers, hip hop artists and…a "Songbud" named Alan (indie punk musician Alan Goffinski) who creates original songs for key moments of confusion, discovery or awe. New episodes drop Thursdays. Listen in with your whole family. Or all alone.

This episode wouldn’t have been possible without the help of our incredible production team:

Patrick Gallagher - Producer & Co-Host

Jerry Li - Co-Host

Noah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/

Dan Overheim - Audio Engineer, Dan’s also an avid 3D printer - https://www.bnd3d.com/

Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

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