Episode 200: Self-described psych nerd Rachel Provan gives the guys some tips.
⏱️ Timestamps:
00:00:00 - Intro
00:01:34 - Psychology’s role in customer success
00:05:07 - Business-oriented empathy explained
00:06:25 - The hidden power of reducing friction
00:08:27 - Psychology and personal motivation
00:11:31 - The mere exposure effect in onboarding
00:13:20 - The three-step strategy for success
00:14:21 - Wrapping up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Rachel Provan:
Rachel's LinkedIn: https://linkedin.com/in/rachelhprovan
Mentioned in this episode:
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