AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min chapter
Take the Transaction Out Of the Interaction
The CX Leader Podcast | A resource for customer experience leaders
Enhancing Digital Experience Through Data Analysis
This chapter explores the importance of data analysis in improving the digital customer experience by using techniques like heat mapping and tracking user behavior. It illustrates how understanding customer frustrations can drive both small tweaks and major redesigns to optimize online interactions.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode