How can we define quality and excellence in hospitality so that we can measure it and get better? I can't think of someone better qualified to answer this question than Stuart Grief, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide - the only independent, global rating system for luxury hotels, restaurants, and spas.
In this episode, you'll learn how they approach the challenging problem of rating diverse hotels worldwide, the surprising methodology they use - and Stuart's insights on guest service, technology, and operational excellence gathered from a career of leading global hospitality businesses.
Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today.
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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
