The Importance of Compassion and Deep Humility

I have to get into a state of mind to really tune into these people on the telephone. And i found that being in an almost like prayer like position the best way of really, really listening to a complex situation. People think, ok, if you're humble and o you lose your expertise, which was simply not the case here. In fact, his humility went along beautifully with am an opportunity to say to somebody, look, i'm going to have to come to your house in an hour's time because i'm that worried about you. So it's not like you giving up responsibility, but, but the foundation is one of compassion and deep humility.