The Importance of Field Visits in the Reform Process

Abhin: Field visits were a very important part of the reform process because what you're told on paper and what you're actually told sitting in your office is very different from what you see on the field. I would frequently go in disguise, just go pretend to be a beneficiary, stand in the line, get a field of what's happening and then come back and tell colleagues, look, this is what I saw. When we ran a SARS emergency cash during COVID, when we reached out to 15 million families, which means 100 million people at a very dire moment,. I was out in the field on a daily basis and it was so humbling, Michael.