2min chapter

The AI Native Dev - from Copilot today to AI Native Software Development tomorrow cover image

Intercom Co-Founder on AI Autonomy, Adapting Dev to LLMs and what AI Native means: Insights from Des Traynor

The AI Native Dev - from Copilot today to AI Native Software Development tomorrow

CHAPTER

Exploring the Future Role of Support Personnel in an AI-Driven Customer Service Landscape

Exploring how support personnel must adapt to new technologies and balance human touch with AI in customer interactions, while considering potential implications of AI on support team size.

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