Exploring the Balance between Voice AI and Human Interaction

For the 50th episode of The Freight Pod, Andrew welcomes Dhruv Gupta, CEO and cofounder of Drumkit. Dhruv shares his journey from studying transportation planning at Harvard to founding Drumkit, an innovative AI-driven workflow solution for logistics companies. 

In this episode, Andrew and Dhruv talk about:

• Dhruv’s experience of dealing with failure — calling his first business a “faceplant” — and what he learned that he still carries with him today. 
• The importance of leading with confidence, especially through uncertain times.
• How Dhruv and his team are building Drumkit to be a tool that “conforms” to customers’ processes — and with that, how he thinks about scaling his team internally to build faster and land more customers.
• The biggest challenges the Drumkit team is having with securing new business and the unique qualities they’re bringing to the brokerage sales process.