107 - Top Shelf Replay: The Closer - Avoiding Project Acceptance Exception
Project Management Happy Hour
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Navigating Project Transitions
This chapter focuses on the critical phase of transitioning from project completion to ongoing customer support, stressing the role of Customer Success Managers in ensuring client satisfaction. It explores the emotional challenges clients face during project closure and the importance of establishing clear success criteria and maintaining communication. The discussion also includes strategies for managing expectations and implementing structured processes for a smoother project closure.
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