Handling Criticism and Maintaining a Positive Approach on Social Media

In this chapter, they discuss a recent incident where they encountered negative comments on their social media post and how they established a protocol for handling such situations. They emphasize the importance of distinguishing between constructive criticism and negative comments, recommending responding politely to constructive criticism and blocking rude or negative commenters. They also talk about the psychological effect of negative comments and the improvements they plan to make to improve their social media profile.