The Importance of Future Proofing

"I had a very interesting discussion with the client. You were wrapping up an engagement and the subject of the call was future proofing," he says. "You're really focusing on clients, your sites with the rifle you're looking through." The business's job is to serve clients, but your job as the principal is not to serve clients,. He asks: Would it look like you are taking care of clients or would it looks like you're taking care of employees? Great question, great insight!"