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622: How to Charge More Without Losing Clients (And Why They’ll Thank You for It) with Enoch Sears & Rion Willard

Business of Architecture Podcast

CHAPTER

Navigating Customer Service Challenges with Grace

This chapter recounts a personal experience with customer service challenges while trying to resolve a refund issue for a faulty watch. It emphasizes the importance of a polite yet assertive communication approach, and reflects on themes of frustration and online security.

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