The Importance of Switching Channels

According to the journal of personality and social psychology, 50 % of the time, the tone of our emales is mis preted. If we are on the sender end of messages, make sure that you avoid responding to messages or emales when you're angry or frustrated. Ask yourself three questions: am i using the wrong medium? Is this person more of some one that would be better on a video screen or by phone versus e miller text? And last but not least, taking some time to show appreciation in our written messages can go a long way in reducing tone misinterpretation.