How to Use Chatbots to Improve Customer Support

Kelsey: I think chat GPT really stirred things up for the industry. You know you just have a small number of things comparatively that you're asking generative AI to help with or to infer. So it's basically just like search plus one more step but also risky because you're dealing with customer data. Kelsey: Are you keeping that part of the conversation secure or are you able to keep the chatbot from telling other customers about that data or misusing it in some way? Not a part I'm not exactly clear onbut I do agree that there's a lot of, I heard about a lot of effort in the industry being expended toward cutting down the time that customers