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The Secrets of Efficient Organizations: A Conversation with Nick Sonnenberg

New Books in Business, Management, and Marketing

CHAPTER

How to Put Out the Fires That Are Tripping You Up

I stopped marketing in sales during a period where we were losing 40% revenue, which was counterintuitive. So I decided to shut off the A and the C, the attraction, and conversion until we got our retention really high. If we can't deliver high quality services to people as measured by retention, we don't have a business anyway to support. Once we kind of got retention, it's like, okay, well now, you know, how can we convert? And then after those two things, it's Like, okay, now how do we get back in front of people and do some of the marketing activities that we know, no work.

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