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328: How to Deal with Opponents and Adversaries, with Peter Block

Coaching for Leaders

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The Importance of Trust in Deal Making

The book is an argument against complaining. And the bed feller confronts me most powerfully in that way. It's an argument for realism and not mythology. The only way a customer gets served is when a lot of people are saying what's good for that customer,what's good for the business. Complaining is fun, but it has no power. As soon as people start complaining in a room, they've chosen helplessness. They're satisfied. Our trip is on Main Street in full view for all to see. We have high trust already. Allies are a great place to bring that out because we have high agreement with them,. They're the safe people that can really help us to

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