The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics cover image

530. Building Authentic Brands

The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics

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Exploring the Complexities of Empathy

This chapter explores a debate on empathy between two individuals from a training session, examining its benefits in healthcare and the relationship between empathic communication and patient outcomes. The discussion also highlights potential downsides like burnout, while stressing the significance of self-empathy and emotional intelligence.

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