What a technical writer does

It takes seconds for an A.I. chatbot to give you an answer – but many manhours went into getting you there. Varsha Bansal, tech reporter for The Guardian, joins host Krys Boyd to discuss the grueling work of training A.I. to give answers that are fact checked and meet safety guidelines, and why, when it seems our future is digital, humans are still very much needed behind the scenes. Her article is “How thousands of overworked underpaid humans train Google’s AI to seem smart.”