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Oscar Munoz: I'm going to spend time actually get to understand and know from the people that actually touch you as a customer what truly is broken about it. Before I can do anything, because there was no shortage of things to do, as I said, you got to pick the right thing. He says he's learned 500 things in his first few months at United - but they're all actionable. "I am a maternal grandmother looking at me, sorry, I always get emotional when I think about looking at me from above"
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode