Introduction

When companies take advantage of consumers by misleading them, selling faulty products, or breaking promises, there’s a body that steps in – the ACCC.

Its chair, Gina Cass-Gottlieb, has launched cases against some of Australia’s biggest corporations. The latest, targeting Qantas, is seeking a record-breaking penalty from the airline.

Today, senior reporter for The Saturday Paper Rick Morton on the woman now known as the “Alan Joyce slayer”, and how she aims to stop Australian consumers from being duped. 

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Guest: Senior reporter for The Saturday Paper, Rick Morton

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