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Apology Deep Dive (Chapter Thirteen: Follow-Up, part 1)

Psychology In Seattle Podcast

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The Five Secrets to Effective Communication

Zachary: I like how this organizes them into a practiceable structure. It reminded me of the CBT communication skills that I've been practicing to aid during alliance ruptures. The disarming technique is a part of empathy, or DT, find some truth in what the patient is saying. Express your feelings tactfully using low key, dignified language. Find something genuinely positive to say even in the heat of the battle.

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