The Importance of Having Tough Conversations With Patients

A lot of these interpreters were walking into like crazy, tough conversations without even knowing the patient's diagnosis or even the name. I think that was on us, right? Like we never prepared her. And a lot of times now my practice is like, I'll tell them what's happening and then ask if they're comfortable with having this tough conversation. Even for families who are not religious, they can benefit from a chaplain.