The Untold Truth of Southwest's Implosion | Corporate Casket
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Southwest Is Just Starting Their Apologies Tour
The DOT published a letter that had been sent to Southwest regarding all of the expectations they would have to meet. They're now required to refund their passengers not only for their travel tickets, but for their meals, hotels, and any ground transportation they had to resort to. Of course, it might not even save them from some lawsuits that are already starting to stream in.
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