Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?
The Customer Success Channel
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Introduction
Jennifer Rose Kramer is the new VP of Customer Success at Plan Hat. Prior to her new role, she was at SAP and Salesforce. She will chat with us all about churn mitigation,. lagging indicators, unhealthy customers, and if all churn is really bad. Is it okay to let your customers actually churn? Well, today we will get Jennifer's take on what to do with customer churn.
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