Binchtopia cover image

Regime of Convenience

Binchtopia

00:00

Gen Z's Take on Customer Service

This chapter delves into the service experiences of elder Gen Z members, contrasting their insights on generational interactions in customer service with observations of millennial approaches. Through discussions of a disappointing Valentine's Day restaurant experience and broader societal attitudes shaped by the pandemic, they highlight Gen Z's nuanced perspective on work engagement and generational misunderstandings.

Play episode from 06:48
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app