How to Create Consistency in Video Messages

Ethan Butte: Don't add additional video use cases until you've created consistency for yourself, for your team and ultimately in the result that you're trying to drive. He says there's at least an hours episode of subtlety and nuance in those three steps back. If you want a deep dive into the humanity that we need to recognize within the customer experience and the employee experience, I will point you to episode 100.