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5min chapter
Jay Nathan’s Take on CS
Gain Grow Retain
The Role of CSM's in Customer Success
Customer success sits at the CSM's, I should say, and people who are working with the customer in the long run. They sit in a really interesting position, right? Because they get to see how the product actually performs in different types of situations. Understanding what's happening in the world beyond your product is also important. Selling customers is more efficient type of business than it has been from a cost perspective.
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